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I tried to get Spike's records from the vet who did the surgery and he not
only refused to give them to me but refused to give them to the new vet when they requested them. The old vet's policy is to give you a list of the procedures performed and the date they were performed on but absolutely no detail. He told the new vet that I would not get detailed records without taking him to court. And my first question to him would be, "What are you trying to hide?" That ought to move things along. We have *never* refused to send or fax records for any reason. When clients ask for copies our policy is to never ask "why". Granted, the vast majority is for reasons other than customer dissatisfaction. But in our experience, records are routinely faxed back and forth among veterinarians for a wide variety of reasons. This is certainly suspicious. -Sharon |
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