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Bad Experience of PetSmart Grooming Service
Bad Experience of PetSmart Grooming Service
I have a three months old Maltese named TK. Yesterday, I decided to bring her to PetSmart for a puppy trim. I brought her to the one in Silver Spring, MD. I thought it will be a great experience for my puppy, but things turned out really badly. First of all, their customer service in the grooming department was really terrible. They hired teenagers around 20 years old which is not a big problem, but they seemed like just want to chat with their coworkers and go home. I made an appointment with a lady named Ayanna before going there, but they still asked me to wait (it was Tuesday night, no other customers were there). Moreover, I paid more for the express service. Finally, they took my puppy to the back for showing. 30 mins later, I still couldn't see my puppy. I only saw the lady chatting on the phone. I asked her where is my little puppy, she said my puppy has to be put in the crate after showing for drying purpose. Ok, I understand that. I waited for about 10mins more. Finally, she brought my puppy to the table for trimming. Ayanna the trimmer looked so lazy, moved very slowly, and so careless. The thing really pissed me off was she was still chatting with her coworkers about stupid subjects. I was so scared she would hurt my puppy. The worst thing was she trimmed my puppy very very ugly and uneven. She said because my puppy's coat all tangled together, therefore, she had to cut them off. Well…what can I say?! A three month old puppy's coat, how tangle can they get, moreover, I brushed her almost everyday. The only good thing is my puppy finally got out of there safely. Even though her coat was destroyed by the lady, I still love her so much. |
#2
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moreover, I brushed her almost everyday. The only good thing is my puppy finally got out of there safely. Even though her coat was destroyed by the lady, I still love her so much. Sorry to hear about the problem. I would file a complaint with that stores Manager! Elusivetooyou.......................... http://hometown.aol.com/elusivetooyou/index.html -------- Pics of my puppy as she grows. |
#3
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moreover, I brushed her almost everyday. The only good thing is my puppy finally got out of there safely. Even though her coat was destroyed by the lady, I still love her so much. Sorry to hear about the problem. I would file a complaint with that stores Manager! Elusivetooyou.......................... http://hometown.aol.com/elusivetooyou/index.html -------- Pics of my puppy as she grows. |
#4
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Hi there,
What a shame to make such a mess of you little puppy. I breed Maltese and I never cut their hair at 3months old. If you were brushing regularly you should not need to. Are Maltese not just adorable. Her hair will grow in a few months time. If you would like to see my girls I will send you my web site. I am willing to give any advice you need as well. With my limited knowledge. -- Evelyn Scotland |
#5
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Hi there,
What a shame to make such a mess of you little puppy. I breed Maltese and I never cut their hair at 3months old. If you were brushing regularly you should not need to. Are Maltese not just adorable. Her hair will grow in a few months time. If you would like to see my girls I will send you my web site. I am willing to give any advice you need as well. With my limited knowledge. -- Evelyn Scotland |
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