If this is your first visit, be sure to check out the FAQ by clicking the link above. You may have to register before you can post: click the register link above to proceed. To start viewing messages, select the forum that you want to visit from the selection below. |
|
|
Thread Tools | Display Modes |
#1
|
|||
|
|||
Bad Experience of PetSmart Grooming Service
Bad Experience of PetSmart Grooming Service
I have a three months old Maltese named TK. Yesterday, I decided to bring her to PetSmart for a puppy trim. I brought her to the one in Silver Spring, MD. I thought it will be a great experience for my puppy, but things turned out really badly. First of all, their customer service in the grooming department was really terrible. They hired teenagers around 20 years old which is not a big problem, but they seemed like just want to chat with their coworkers and go home. I made an appointment with a lady named Ayanna before going there, but they still asked me to wait (it was Tuesday night, no other customers were there). Moreover, I paid more for the express service. Finally, they took my puppy to the back for showing. 30 mins later, I still couldn't see my puppy. I only saw the lady chatting on the phone. I asked her where is my little puppy, she said my puppy has to be put in the crate after showing for drying purpose. Ok, I understand that. I waited for about 10mins more. Finally, she brought my puppy to the table for trimming. Ayanna the trimmer looked so lazy, moved very slowly, and so careless. The thing really pissed me off was she was still chatting with her coworkers about stupid subjects. I was so scared she would hurt my puppy. The worst thing was she trimmed my puppy very very ugly and uneven. She said because my puppy's coat all tangled together, therefore, she had to cut them off. Well…what can I say?! A three month old puppy's coat, how tangle can they get, moreover, I brushed her almost everyday. The only good thing is my puppy finally got out of there safely. Even though her coat was destroyed by the lady, I still love her so much. |
Thread Tools | |
Display Modes | |
|
|
Similar Threads | ||||
Thread | Thread Starter | Forum | Replies | Last Post |
Petsmart Training | tethys | Dog behavior | 453 | May 22nd 04 11:34 PM |
Bad Experience of PetSmart Grooming Service | Kate | Dog health | 4 | October 2nd 03 08:35 AM |
Bad Experience of PetSmart Grooming Service | Kate | Dog health | 0 | October 1st 03 09:17 PM |