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Drop Out Returns!
I have only had one - that's ONE - drop out who asked for a refund since I
started in the new location. There are dogs who don't finish classes, and it's usually the graduation class that they miss. (I can't understand that - they do the work, they should make an effort to get the certificate!). This guy dropped his bouvier puppy out of class after the 3rd session, and his reason was that he was going to get a private trainer to come to the house. I assume he was overwhelmed by the work he had to do himself with Floyd, and thought he could avoid it with a private trainer. Well, Floyd is back. :} I asked if the private trainer didn't work out, and his owner mumbled something about having some medical problems. (Ah hah, found out they had to work with him even in the private trainer scenario, I suppose. :} I'm very happy to see him back. He's a nice dog, well-socialized. He's in a small basic class, with a GSD and a muttster I haven't met yet. During the first class, I allowed the two attendees to play, and they did very well together. I'm thrilled, because now I have had NO drop outs in 4 months. And I'm happy that they chose another one of my classes, so I can feel assured that *I* wasn't the reason they dropped out in the first place. (Well, I've had one other drop out. It was before class started, and the owner realized she would have to relocate to another state. So I don't really count that. :} PetsMart Pet Trainer My Kids, My Students, My Life: http://hometown.aol.com/dfrntdrums/m...age/index.html Last updated June 27 at 10:00 a.m. |
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montana lid wrote:
We missed a graduation class because we were both sick. Our trainer never made any effort to contact us (by phone or email) or mail our certificate & we weren't too happy about that. We'd been to every class and participated enthusiastically. We even referred a couple of new students. Evidently all the trainer cared about was our money and not about us. Not necessarily. I care very much about the dogs in my classes, but I gave up contacting people who missed classes after the first couple of months. I just don't have that kind of time to spend on the phone. I can't even promise to return phone calls - on the way to the phone, I'm stopped by umpteen people, and then it's time for another class. I tell people in the first class that if they have to miss one, to please contact me. I can reschedule them to another class, meet them early for a class, have them stay after a class, or even schedule some time inbetween classes to go over the material. I'm very flexible about helping people make up what they missed. But I'm not going to go chasing them down. I do plan to make a list of everybody who didn't graduate, and send out a mass mailing inviting them to other graduation classes. But it's low on the priority list. I've got a *lot* of paperwork to do right now, to keep up. PetsMart Pet Trainer My Kids, My Students, My Life: http://hometown.aol.com/dfrntdrums/m...age/index.html Last updated June 27 at 10:00 a.m. |
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montana lid wrote:
We missed a graduation class because we were both sick. Our trainer never made any effort to contact us (by phone or email) or mail our certificate & we weren't too happy about that. We'd been to every class and participated enthusiastically. We even referred a couple of new students. Evidently all the trainer cared about was our money and not about us. Not necessarily. I care very much about the dogs in my classes, but I gave up contacting people who missed classes after the first couple of months. I just don't have that kind of time to spend on the phone. I can't even promise to return phone calls - on the way to the phone, I'm stopped by umpteen people, and then it's time for another class. I tell people in the first class that if they have to miss one, to please contact me. I can reschedule them to another class, meet them early for a class, have them stay after a class, or even schedule some time inbetween classes to go over the material. I'm very flexible about helping people make up what they missed. But I'm not going to go chasing them down. I do plan to make a list of everybody who didn't graduate, and send out a mass mailing inviting them to other graduation classes. But it's low on the priority list. I've got a *lot* of paperwork to do right now, to keep up. PetsMart Pet Trainer My Kids, My Students, My Life: http://hometown.aol.com/dfrntdrums/m...age/index.html Last updated June 27 at 10:00 a.m. |
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montana lid wrote:
We missed a graduation class because we were both sick. Our trainer never made any effort to contact us (by phone or email) or mail our certificate & we weren't too happy about that. We'd been to every class and participated enthusiastically. We even referred a couple of new students. Evidently all the trainer cared about was our money and not about us. Not necessarily. I care very much about the dogs in my classes, but I gave up contacting people who missed classes after the first couple of months. I just don't have that kind of time to spend on the phone. I can't even promise to return phone calls - on the way to the phone, I'm stopped by umpteen people, and then it's time for another class. I tell people in the first class that if they have to miss one, to please contact me. I can reschedule them to another class, meet them early for a class, have them stay after a class, or even schedule some time inbetween classes to go over the material. I'm very flexible about helping people make up what they missed. But I'm not going to go chasing them down. I do plan to make a list of everybody who didn't graduate, and send out a mass mailing inviting them to other graduation classes. But it's low on the priority list. I've got a *lot* of paperwork to do right now, to keep up. PetsMart Pet Trainer My Kids, My Students, My Life: http://hometown.aol.com/dfrntdrums/m...age/index.html Last updated June 27 at 10:00 a.m. |
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